Privacy Policy
Effective date: 26 August 2026 · Applies to the Kisan Mitra – Double Munafa Android app and the website kisanmitra.naturaldevs.com
Short version: we collect only what is needed to run the app — your account, your farm profile, your questions, and payment confirmations. We never sell your personal data. You can delete your account at any time.
1. Who we are
Kisan Mitra – Double Munafa ("Kisan Mitra") is a farming-advisory app operated by NaturalDevs ("we", "us"), India. Contact: dev@naturaldevs.com.
2. Information we collect
- Account information — when you sign in with Google (via Firebase): your name, email address, profile picture and Firebase user ID. If Google sign-in is unavailable, a device identifier may be used to create a fallback account.
- Farm profile — the crops you grow, your state/district, preferred language and other details you enter during onboarding, so advice can be tailored to you.
- Your questions and messages — what you ask Kisan Mitra in chat or post to the Q&A community, so we can answer and improve the service.
- Device & notification data — device identifiers, app version and push-notification (FCM) tokens.
- Payment information — payments are processed by Razorpay. We never see or store your UPI PIN, bank credentials or full payment instruments. We store subscription status, plan, amount and payment references for your subscription (₹1,000 every 3 months after a 1-day free trial).
- Usage and diagnostics — app events (screens viewed, features used) via Firebase Analytics; crash and error logs via Firebase Crashlytics.
- Marketing measurement — install and purchase events shared with Meta (Facebook) in hashed, non-identifying form via the Meta Pixel and Conversions API, to measure ad performance.
3. How we use it
- To create and maintain your account and keep you signed in.
- To provide farming advice, answers and notifications in your language.
- To manage your free trial and subscription, and prevent fraud.
- To improve the app, fix crashes, and understand which features are used.
- To measure whether our advertising works (hashed, aggregated — never to target you individually with your farm data).
4. What we do not do
- We do not sell your personal information to anyone.
- We do not read your SMS, contacts, photos or files. The app requests no such permissions.
- We do not access your UPI apps' credentials; when you authorise a UPI Autopay mandate, that happens entirely inside your UPI app (e.g. GPay/PhonePe/Paytm).
5. Sharing
We share data only with service providers needed to run Kisan Mitra: Google Firebase (authentication, analytics, crash reporting, push notifications), MongoDB Atlas (database), Razorpay (payments, UPI Autopay), and Meta Platforms (hashed ad-measurement events). Each processes data under its own privacy terms. We may disclose information if required by Indian law.
6. Retention & deletion
Your data is kept while your account is active. When you delete your account (from the app's You screen, the account-deletion page, or by email), we delete your profile, farm details, questions and device tokens within 30 days. Payment and subscription records are retained only as long as required by tax and accounting law, in de-identified form.
7. Security
Data is transmitted over HTTPS and stored on access-controlled infrastructure. Payment credentials never touch our servers.
8. Children
Kisan Mitra is not directed at children under 13, and we do not knowingly collect their data.
9. Your rights & contact
You may access, correct or delete your data, or withdraw consent, by emailing dev@naturaldevs.com or using in-app options. We respond within 30 days.